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Terms & Conditions


PrintRight - a trading name of RightPrint Limited

This contract is made under the following terms and conditions. Please read these terms and conditions carefully as they affect your rights and liabilities under the law.

Parties to the contract

The contract is between you (The Buyer) and RightPrint Limited trading as (The Seller) whose registered office is at Unit 3, Hall Farm Workshops, Morningthorpe, Norwich, NR15 2LJ, England. The goods shall be the products supplied by the seller to the buyer according to these terms and conditions.


We will take payment from your bank card at the time you place your order. We will contact you if we have any problems taking payment from the card details you provide during the order process. Taking payment does not mean we have accepted your order and, in the event of us not accepting your order, a full refund will be given as soon as reasonably possible (and in any event within 14 days of us advising you that your order has not been accepted).

Except where otherwise stated in these Terms of Sale, the price payable by you for the goods is the price shown on our webstore at the time of placing your order. Please note; Our prices are reviewed constantly and adjustments including alterations in stock availability and selling prices are recorded on a daily basis.

Orders are only despatched where we have established that payment has been received. All products remain the property of RightPrint Limited until paid for in full. 

Pricing Errors

If we discover an error in the price of the goods you have ordered we will inform you as soon as reasonably possible. You will then be given the option of re-confirming your order at the correct price or cancelling your order.
If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you by email.

If you decide to cancel your order after we have informed you of a pricing error and you have already paid for the goods, we will give you a full refund within 14 days of cancellation.

Privacy and Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client’s equipment except to employees or agents of subject to confidentiality agreements or as required by law.


Delivery will be made direct from our warehouse or from one of our trading partner’s warehouses to the address specified when you completed the online order. Delivery is usually by courier ON A NEXT WORKING DAY service and a signature is required. Please refer to our delivery information page for full details on delivery areas and charges.

Responsibility of the goods will not pass to you until we have delivered the goods and received a signature. From this time risk of damage to, or loss of the items, passes to you. We advise you to inspect the goods upon delivery. If any items were lost or damaged in transit, we ask that you report them to the delivery driver. If any damages are discovered after delivery they must be notified to us in writing via email to within 2 working days following the delivery day. Any claims submitted after this period will not be accepted.

We cannot be held responsible for any direct or indirect expenses caused due to late delivery. We make every effort to deliver all your items within the specified period set and we will always do everything within our power to keep to a delivery date, but there may be circumstances beyond our control that cause delays.

We shall contact you to let you know if we are having any problems getting a delivery to you within that time. Late delivery does not constitute a reason for the buyer to cancel the contract. We also reserve the right to deliver the goods in more than one visit when deemed necessary.

Your Rights to Cancel or Return - PLEASE READ CAREFULLY

** If you break a seal, open a product carton or open a sealed product bag, on any products without first checking to see that the item(s) is suitable for your machine, it is considered to be a failure of your duty of care for the product(s) and these become ineligible for Return of Refund ** 

You are recommended to ensure any products suitability for your equipment, by referring to the product packaging for a list of applicable models or by checking with your printer's documentation or by looking on the manufacturer's website or by cross referencing with pre-existing or depleted supplies labelling.  

We use a variety of databases to provide compatibility guidance and any advise provided from our website or by Printright staff are solely guidance and should be verified by you before opening product seals.

For businesses

If you are buying on behalf of a business, a profit or non-profit making organisation - we do not offer a right to cancel orders and return unwanted goods. This does not affect your statutory rights under the Sale of Goods Act 1972. 
We process your order immediately it is received, to ensure you next day delivery, using automatic processes and preparation for despatch. It is rarely possible to interrupt this process once you have confirmed your order and completed the online payment.

If you wish to return an item (other than a faulty item or an item that has been damaged in transit) we will consider your request to return. You should contact us using the online form available from this website or by sending your request in writing (This includes letter, fax or email. A phone call is not adequate, address information is provided in the ‘About Us’ page.)  If accepted we will issue you with a return number, which must be attached to the goods being returned and notify you of the address to which returned goods should be sent. Any goods returned without the relevant return number attached or goods returned to an incorrect address will not be accepted and no refund will be given. All returned goods must be unopened and in their original packaging and be in good condition, they are returned at your own cost and risk and must be returned within 7 days from the issue of the return number.

If you want to cancel the goods prior to delivery, but the goods have already been despatched, you must accept delivery and request return the goods to us in the same manner stated above. Once we have received any relevant returned goods, any payment debited by us from your credit card will be credited to your card as soon as possible and in any event within 30 days of cancellation. All returned goods must be unused, in their original packaging and in the condition they were in when delivered to you. Cancellations which fall outside your statutory right to cancel are subject to a restocking charge of up to 30%. Your statutory rights as a consumer in relation to damaged or defective Goods will not be affected by this condition.

If you do not pay the costs of return delivery, we shall be entitled to deduct these costs from the amount to be credited to your credit or debit card. The goods remain your responsibility until we have accepted your return delivery.

For Consumers

You are encouraged to examine goods after they have been delivered as you would before purchasing in a shop. Opening the packaging and breaking seals or sealed packaging before first checking that they are suitable for use with your equipment is considered to be a breach of your duty to take reasonable care of the goods.

If you have bought for your personal use, this excludes anyone buying in the normal course of their business, you may return any unwanted goods for refund of the original amount paid without financial penalty. You must inform us in writing (This includes letter, fax or email. A phone call is not adequate) at any time up to the end of the seventh working day from the date you received the goods. If delivery has been made to commercial premises or if a trade name or organisation name is quoted as a part of your ordering information then this right to return shall not apply and our terms headed “for businesses” above shall apply.

You will be expected to pay for the cost of returning unwanted goods. We will refund their original cost and the original delivery charge, if any. Please note this does not apply if the goods are either; not as described, damaged or otherwise unfit for the purpose described, in which case the cost of return carriage is refundable. You should keep at all times a copy of any carrier’s collection note or certificate of postage and a copy of the receipt for the charge paid. You have a statutory duty to look after the goods while in your possession and this extends to the point they are received back by us.

Cancellations which fall outside your statutory right to cancel are subject to a restocking charge of 30%. Your statutory rights as a consumer in relation to damaged or defective Goods will not be affected by this condition.

Our Right to Cancel

We reserve the right to cancel the Contract between us if...


  1. We have insufficient stock to fulfil the order or you have ordered items which have been discontinued.
  2. A pricing error had occurred on the Web site.


If we cancel your order in part or in full you will be notified by email and if possible by telephone, we will refund your credit card or bank account (which ever payment method was used for payment) with the full cost of any cancelled items within 14 days of cancellation. We shall not be held liable to pay any additional compensation for any reason. There may be times when we or our suppliers have insufficient stock to complete the order or the items may have been discontinued, in these circumstances we may offer alternative items of equivalent quality and price. Should this be the case you will be notified in writing prior to your deliver, if we receive no instruction to the contrary this will be taken as acceptance of the changes.

Quality and Guarantee

All products supplied will be of satisfactory quality within the meaning of the sale of goods act 1979; and be fit for their purpose. In the event of any claim we or our suppliers must be given a reasonable opportunity, after receiving notice of any faulty goods, to inspect and access your claim.

All PlanITGreen branded toner cartridges carry a full, two year comprehensive warranty from the date of manufacture. We warrant our compatible imaging supplies to be free from defects in both material and workmanship. At our discretion, we will replace the item and or refund the full purchase price of any item found to be unsatisfactory.

In addition, we further warrant that our compatible products will not cause damage, deterioration or abnormal wear in any compatible machine for which it was originally designed. Use of our compatible products does not affect your machines manufacturers warranty. This warranty covers all equipment used within the manufacturer's specifications and does not include acts of God or nature. If a defect in any our compatible products is found to be the sole cause of damage to any equipment, we will repair or replace the machine. This warranty is dependent upon you and or our service company providing satisfactory evidence that the damage was due to a defect in a our compatible products. Any sign of tampering with the product will void this warranty. Our liability shall be limited to repair, replacement or refund / credit as stated above. *This warranty is exclusive and in lieu of any and all other warranties, expressed or implied.

We may request that the items be returned to us, in such circumstances you must return goods to us or one of our suppliers at your own expense for examination. Alternatively we may ask for you provide us with evidence of the alleged defect, usually but not limited to an example or sample.

If after examination the alleged defect is found by us or by our supplier to be manufacturing fault we shall either replace the goods or refund your account with the amount paid for the item in full, also we shall refund your account with the reasonable and proper cost of returning the goods to us upon receipt of appropriate receipts.

We shall not be liable for a breach of any of the warranties if...

  1. you continue to use the item and aggravate it's condition after giving notice of the fault.
  2. the defect arises because you have failed to follow our or the manufacturer’s instructions as to the storage, installation, commissioning, use or maintenance of the product or in the absence of written instructions observed accepted practices.
  3. you alter or attempt a repair of the product in any way.
Any goods replaced and returned to us will become our property.



You may not transfer any of your rights under these Terms & Conditions to any other person.

If you breach these Terms & Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms & Conditions.

We shall not be responsible for any breach of these Terms & Conditions caused by circumstances beyond our reasonable control. By registering any of your personal details with, you are agreeing to allow us to contact you regarding any of our products or services. We will not pass on any of your personal details to third parties for marketing purposes. These Product Terms & Conditions are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are unhappy with the way we deal with any disagreement and you want to pursue resolution using court proceedings, you must do so in England.


Our entire liability to you under these Terms of Sale shall not exceed the price paid for the goods you have purchased through

We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses.

Where you buy as a consumer, these Terms of Sale will not affect your rights under English law which cannot be otherwise excluded.

Force Majeure

We reserve the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by You (without liability to You) if We are prevented from or delayed in the carrying on of Our business due to circumstances beyond Our reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 30 days, You shall be entitled to give notice in writing to Us to terminate the Contract.